Client care specialists are hardworking individuals, capable of maintaining a smile and a friendly attitude in the face of overwhelming phone calls, difficult questions, and a lobby full of rowdy pets. Not only do our client care specialists have to handle the challenging position of manning the reception desk, but they also must have a great deal of veterinary knowledge to assist pet owners. Oftentimes, your pet care question is fielded—and potentially answered—by a client care specialist because they have spent time learning the finer nuances of many common concerns pet owners have.
To help underscore the importance of our client care specialists, we want to shine the spotlight on Lauren Flower, client care specialist extraordinaire. A valuable member of our team, Lauren spends her days wrangling phone lines and leash lines, soothing clients and patients, and brightening up the day with her cheerful nature. With her years of experience working in veterinary medicine, she is a wonderful asset to our practice and Conroe’s pet community.
Fast facts about Lauren
Learn more about one of the main faces at Stone Ridge Veterinary Medical Center of Conroe by checking out the Q&A we did with Lauren Flower, client care specialist.
Question: Where are you originally from?
Answer: I was born and raised in Pasadena, Texas.
Q: How and when did you decide that veterinary medicine was the career path for you?
A: I’ve known that I wanted to work with animals ever since I was a child. Every stray animal I encountered would end up coming home with me.
Q: How did you land at Stone Ridge Veterinary Medical Center of Conroe?
A: My husband and I bought a new house and moved to Conroe, and I looked for a job at a veterinary hospital. Before I joined the Stone Ridge family, I had the pleasure to experience emergency medicine, as well as specialty surgery.
Q: Tell us about your pets.
A: I have four, four-legged fur babies. My two dachshunds, Jackson and Gracie, are 15 years old and I have had them since I graduated from high school. These dogs have been by my side through all sorts of milestones over the years. Maggie is 8 years old and is technically my husband’s pet. However, since we got married, she has come over to my side and is now “mine.” Rounding out our pack is Archie, a 10-month-old toy poodle who is a complete pistol.
Q: Tell us about your human family members.
A: My family is very small, but we are a tight-knit bunch. I consider my mom to be one of my best friends. I am also very close to my cousin and her two boys.
Q: What is something about you that might surprise others?
A: I can’t whistle, no matter how hard I try. Also, I am a huge adrenaline junkie and love to travel.
Q: What is your favorite food?
A: Mexican food is hands down my favorite food, although anything spicy is delicious. Chinese food comes in at a close second.
Q: What is your favorite hobby?
A: I love taking pictures and scrapbooking.
Q: Do you prefer the mountains or ocean?
A: The ocean is definitely my favorite. I am 100% a beach and warm weather-type of gal.
Q: Do you prefer Coke or Pepsi products?
A: Neither. Dr Pepper for the win!
Q: Would you rather spend the weekend at the spa or going camping?
A: I would rather relax at the spa.
Q: Tell us a few things that are on your bucket list or something you would like to accomplish in the next five years.
A: I want to travel to all 50 states. So far, I have made it to 12.
Q: Do you have any unexpected talents?
A: I am not too sure about this being an unexpected talent, but I am a whiz at making anything Italian. Lasagna is a favorite food of my family and husband.
As a client care specialist, Lauren is one of the friendly faces you will see as soon as you walk through our doors, or hear when you call us on the phone. Give our Stone Ridge Veterinary Medical Center of Conroe team a call to schedule your pet’s appointment, and you could be talking to Lauren as you discuss your furry pal’s care.
Leave A Comment